Shipping policy

Order Processing

• Processing Time: Orders are typically processed within 1-3 business days. If tinctures need to be freshly made due to low stock, your order will be shipped within 3-5 days. You will receive a confirmation email once your order has shipped.

Shipping Methods

• Shipping Options: We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on the weight of your order and the delivery location.

Delivery Times

• Estimated Delivery Times:
  • Standard Shipping: 2-6 business days
  • Expedited Shipping: 1-3 business days
• Please note that delivery times may vary based on your location, weather conditions, and holidays.

Shipping Locations

• We currently ship within the United States. If you have questions about shipping to your location, please contact us.

Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

Damaged or Lost Packages

• If your package is damaged during transit or goes missing, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.

Returns and Exchanges

• For information on our return and exchange policy, please refer to our Return Policy page.

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us at hello@arukah.store